Privacy Policy

Last updated: 28 July 2026

Cheeky Land Lockers respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what personal data we collect through this website, why we collect it, how it may be used and the rights available to you under applicable data protection legislation, including the General Data Protection Regulation — Regulation (EU) 2016/679, commonly known as the GDPR.

1. Who Is Responsible for Your Data?

The data controller responsible for the processing of personal data collected through this website is Cheeky Land Lockers

Address: Rua do Sol ao Rato 7A, 1250-260 Lisbon, Portugal
Telephone: +351 934 776 113

For any question concerning this Privacy Policy or the use of your personal data, please contact us using the details above.

2. What Personal Data Do We Collect?

We may collect personal data when you contact us, submit an availability request or otherwise interact with the website.

The information collected through the locker availability form may include:

  • Your name;
  • Email address;
  • Telephone or WhatsApp number;
  • Planned date of use;
  • Estimated arrival time;
  • Number of bags;
  • Information included in your message;
  • Confirmation that you have read and accepted the relevant privacy information.

You should not include sensitive personal information or unnecessary details in the message field.

We may also automatically collect limited technical information when you visit the website, such as:

  • IP address;
  • Browser and device type;
  • Date and time of access;
  • Pages visited;
  • Technical error and security logs;
  • Cookie preferences.

This technical information may be processed by the website hosting provider and other technical service providers for the operation, maintenance and security of the website.

3. How Do We Use Your Personal Data?

We may use your personal data to:

  • Receive and respond to locker availability requests;
  • Contact you regarding your enquiry;
  • Provide information about Cheeky Land Lockers;
  • Assist you with questions about the service or location;
  • Manage communications before or after the use of the lockers;
  • Protect the security and proper operation of the website;
  • Prevent misuse, fraud or unauthorised access;
  • Comply with applicable legal and regulatory obligations;
  • Establish, exercise or defend legal claims.

The data submitted through the form will not be used to send unrelated marketing communications unless you have separately and explicitly agreed to receive them.

4. Legal Basis for Processing

Depending on the circumstances, we process personal data on one or more of the following legal grounds:

Pre-contractual steps or performance of a contract

When you contact us to check locker availability, request information about the service or arrange the storage of your belongings, processing may be necessary to respond to your request or take steps before entering into a service agreement.

Consent

Where you provide consent for a specific purpose, such as accepting optional cookies or requesting a particular type of communication, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Legitimate interests

We may process limited personal and technical data where necessary for our legitimate interests, including:

  • Responding to customer enquiries;
  • Operating and improving the website;
  • Protecting our systems and services;
  • Preventing fraud and misuse;
  • Maintaining appropriate business records.

Where we rely on legitimate interests, we consider whether those interests are compatible with your rights and reasonable expectations.

Legal obligations

We may process or retain personal data where necessary to comply with legal, tax, accounting, regulatory or law-enforcement obligations.

The GDPR recognises consent, contractual necessity, compliance with legal obligations and legitimate interests as possible legal grounds for processing personal data.

5. How Long Do We Keep Your Data?

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected.

Information submitted through an enquiry or availability form will normally be retained for up to 12 months following the last communication.

Data associated with a completed service, transaction, complaint or legal matter may be retained for a longer period where necessary to:

  • Comply with legal, accounting or tax obligations;
  • Resolve disputes;
  • Establish, exercise or defend legal claims;
  • Prevent fraud or misuse.

Technical and security logs may be retained for a limited period based on the security and operational requirements of the website.

When personal data is no longer required, it will be deleted, anonymised or securely restricted.

6. Who May Receive Your Personal Data?

We do not sell or rent your personal data.

Your information may be shared only when necessary with trusted service providers that support the operation of the website and our communications. These may include:

  • Website hosting providers;
  • Email and communication service providers;
  • Website development and maintenance providers;
  • Form-processing or anti-spam services;
  • IT and security providers;
  • Professional advisers, where necessary;
  • Public authorities, courts or regulators where legally required.

These recipients may only process personal data for the relevant service or legal purpose and must apply appropriate confidentiality and security measures.

7. International Data Transfers

Some technical service providers may process information outside Portugal or the European Economic Area.

Where personal data is transferred to a country without an adequacy decision from the European Commission, we will seek to ensure that appropriate safeguards are in place, such as approved Standard Contractual Clauses or another legally recognised transfer mechanism.

The GDPR requires information about international transfers and the safeguards used where such transfers apply.

8. Cookies and Similar Technologies

The website may use cookies or similar technologies that are necessary for its operation, security, form functionality and the storage of user preferences.

Optional analytics, advertising or third-party cookies should only be activated after the user has been provided with clear information and, where required, has given consent.

You may manage optional cookies through the cookie banner or your browser settings. Blocking necessary cookies may affect some website functions.

European rules require clear information regarding cookies and provide users with the opportunity to refuse non-essential storage technologies.

More detailed information about the cookies used on the website should be provided in our Cookie Policy.

9. Third-Party Services and Links

The website may contain links to external platforms, including:

  • Google Maps;
  • Google Business Profile;
  • Telephone or WhatsApp services;
  • Other navigation or communication platforms.

When you follow an external link, the third-party provider may process information according to its own privacy policy. Cheeky Land Lockers does not control the privacy practices of independent third-party websites or platforms.

Where an embedded third-party service uses non-essential cookies or tracking technologies, it should remain blocked until the required consent has been obtained.

10. Data Security

We apply reasonable technical and organisational measures designed to protect personal data against:

  • Unauthorised access;
  • Accidental loss;
  • Alteration;
  • Improper disclosure;
  • Destruction;
  • Unlawful processing.

Access to personal information is limited to people and service providers who need it for legitimate business, technical or legal purposes.

However, no website, email service or online transmission method can guarantee absolute security.

11. Your Data Protection Rights

Subject to the conditions established by applicable law, you may have the right to:

  • Request access to the personal data we hold about you;
  • Request the correction of inaccurate or incomplete information;
  • Request the deletion of your personal data;
  • Request the restriction of processing;
  • Object to processing based on legitimate interests;
  • Receive certain personal data in a structured and commonly used format;
  • Request the transmission of eligible data to another controller;
  • Withdraw consent at any time where processing is based on consent;
  • Lodge a complaint with a supervisory authority.

These rights are recognised by the GDPR, although their application may depend on the circumstances and legal basis of each processing activity.

We may need to request additional information to verify your identity before completing the request.

12. Complaints

You may contact us first so that we can review and address your privacy concern.

You also have the right to lodge a complaint with the Portuguese supervisory authority:

Comissão Nacional de Proteção de Dados — CNPD
Av. D. Carlos I, 134, 1.º
1200-651 Lisbon, Portugal

The CNPD is the Portuguese authority responsible for supervising the application of data protection rules.

13. Automated Decision-Making

Personal data submitted through the website form is not used by Cheeky Land Lockers to make decisions based solely on automated processing that produce legal or similarly significant effects.

We do not use the form information for profiling.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

  • The website;
  • Our services;
  • The personal data we process;
  • Our service providers;
  • Applicable legal or regulatory requirements.

The updated version will be published on this page with a revised “Last updated” date.

We recommend reviewing this page periodically.

15. Contact Us

For questions about this Privacy Policy or the processing of your personal data, contact:

Cheeky Land Lockers
Rua do Sol ao Rato 7A
1250-260 Lisbon, Portugal

Telephone: +351 934 776 113

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